Refund policy

Return Policy We want you and your pet to love every purchase. If something isn't right, we're here to help.

No Return Shipment Required We do not require you to ship items back. Simply contact us with a photo of the issue and we'll take care of it.

30-Day Window Contact us within 30 days of delivery with your order number and a photo of the item.

Defective or Damaged Items Received something damaged or defective? Send us a photo and we'll issue a full refund or reship at no cost to you.

Wrong Item Received Got the wrong product? Contact us with a photo and we'll send the correct item or issue a full refund.

Change of Mind We do not accept returns for change-of-mind purchases. All sales are final unless the item is defective, damaged, or incorrect.

No Restocking Fees We never charge restocking fees. No hidden costs on any approved resolution.

5-Day Refund Processing Approved refunds are processed within 5 business days back to your original payment method.